report transport damage

We are sorry to hear that you may have experienced some transport damage while receiving your products from Made for Arcade. Let’s see if we can help you with that ! Do note please that in order to file claim for any transport damage there are some procedures we must follow.

For private courier services :


If your product is delivered by private courier please check the goods for any signs of damage while your driver is still with you. Report any damage immediately to the driver. He or She will write a damage report that needs to be signed by you and by the driver. Take a picture of the damage report for your records and take pictures and video of the damaged goods immediately. Make sure to include the license plate of the delivery vehicle in your video. Please note that risk and responsibility of goods transfer to you as soon as the goods are unloaded from the transport vehicle.

send your documents to : madeforarcade@gmail.com
– damage report with your signature and signature of the driver
– photos of the damage
– video of the damage also showing the license plate of the delivery vehicle
Claims without a double-signed damage report can NOT be processed.

For standard trucking or DHL delivery :


While your product is being delivered please check the goods for any signs of damage while your driver is still with you. Report any damage immediately to the driver in writing and have the driver sign the document. Take a picture of the damage report for your records and take pictures and video of the damaged goods immediately. Make sure to include the license plate of the delivery vehicle in your video. Please note that risk and responsibility of goods transfer to you as soon as the goods are unloaded from the transport vehicle. If there is visual damage do not accept the delivery, or file a damage report with the courier by describing the damage in detail on the delivery note (CMR) and have it signed by the driver and by you.

send your documents to : madeforarcade@gmail.com
– damage report (CMR or written statements) with your signature and signature of the driver
– photos of the damage
– video of the damage also showing the license plate of the delivery vehicle
Claims without a double-signed damage report can NOT be processed.

My package was delivered while I was not home !
Per international postal and delivery guidelines you are responsible for the correct receipt of goods. For any transport you will receive a track/trace report from the courier well before delivery. Arrange for correct delivery with the courier by contacting them or selecting the delivery options/times that are available to you. If you allow the courier to leave goods unattended or have them delivered at another place (neigbors for instance) you take full responsibility for delivery and can not file a claim for transport damages or lost items.

Markus Liptow
Markus Liptow
2023-10-26
Vom ersten Kontakt, der Angebotserstellung, Lieferung und Support. Alles bestens. Selbst an Wochenenden bekommt man Hilfestellung und Antworten auf Fragen. Würde sogar 6 Sterne vergeben wenn es möglich wäre. Kann ich nur empfehlen!
Frédéric Rombeaut
Frédéric Rombeaut
2023-10-11
Wonderful experience! Very satisfying work! Super fast delivery, items in excellent condition. I highly recommend this shop 👍
Maxime BONNET
Maxime BONNET
2023-09-09
Tout est parfait. De la commande à la réception. Suivi parfait. Équipe professionnelle réactive et rassurante. A bientôt pour de nouvelles commande. Merci madeforarcade.
regis daube
regis daube
2023-09-07
La prise de contact est simple et rapide. Patron a l'écoute du client et connaît ce qu il vend. La machine achetée tourne parfaitement et ne présente aucuns défauts d utilisation ou de construction. Il y en a pour toutes les bourses. Complètement dans mes attentes, le son de qualite et le monnayeur est un plus dans ma recherche de la nostalgie.
Davy
Davy
2023-08-23
Een mini claw besteld en in slechts 2 werkdagen geleverd zonder beschadigingen! Altijd vriendelijk geholpen geweest op mijn vragen, zelfs 's avonds laat en in het weekend. Duidelijke handleidingen aanwezig. Ze hebben ook een showroom waar je eventueel de toestellen kunt uittesten. Zeker een aanrader als je buitenlandse grijpkasten wilt kopen zonder gedoe met douane & hoge verzendkosten, koop het lekker lokaal bij made for arcade! Een onderneming vol met ambitie, doe zo verder!
Giuseppe Dilonardo
Giuseppe Dilonardo
2023-08-07
We have ordered a 4K virtual pinball machine with 4 screens. Everything went perfectly, each contact with the team was quick and conclusive. Pinball has arrived to us in Switzerland. We chose to take a local carrier as it seemed easier for everyone. The pinball machine is fantastic and we don't regret our purchase. It's a pity that we can't modify the parameters of the tables (encrypted files). We definitely recommend Madeforarcade for any purchase.
Martin Schneider
Martin Schneider
2023-08-02
Freundliches Kompetentes Team, tolle Maschinen und gute Preise
Sofie Lappas
Sofie Lappas
2023-07-07
Liten och smidig klomaskin, alla funktioner man skulle kunna tänka sig finns där! Robust, byggd i metall och glas. Älskar min klomaskin!
RINUS DUIN
RINUS DUIN
2023-03-16
supergave wallmount besteld by made for arcade. Gaan hem zelf een klein beetje aanpassen maar top geleverd in houten pallet.
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