MadeforArcade staff processes many e-mail messages from around the world, but sometimes you may not receive an answer to your e-mail right away. Our mailing system is filtered by gatekeeper software that reroutes e-mails based on their content. Below are the primary reasons why your mail may go unanswered :

1. no questions asked : Your e-mail may contain a lot of words but if there are no specific questions asked there may not be anything to respond to. State your questions clearly and use question marks. This will help our system to forward e-mails correctly.
2. no reference numbers : If your e-mail is about a specific purchase or estimate please do not forget to include your invoice number or estimate number. Staff will not be able to retrieve your files without these numbers.
3. marked as spam : our software filters (powered by google) may determine your e-mail to be spam. Based on the rating of your e-mail address, your language and your reputation this filter may decide to remove your mail from the queue. Your mail will then not be seen by our staff.
4. Use of profanity, isulting or offending language : All e-mails are monitored by an automated system that filters out bad or offending language. If your e-mail contains insulting or faul language your e-mail is automatically sent to quarantine as to not expose our staff to verbal abuse. Your mail will then not be seen by our staff. Always be and stay courteous and friendly and one of our staff members will respond to you shortly.
5. bad translations : Due to our international nature we communicatie in English. Please write your e-mails in English ! If your native language is not English or Dutch please include a copy of your text in your native language AND in English. If we can not understand your e-mail we can not respond to you.