return policies and trial periods

Buying remotely
As with most products that you buy online, you also have a 14-day cooling-off period with us after you have received a product. You can return the unused product in its original condition and in its original packaging within 14 days of receipt of the product ordered through the webshop. The shipping costs are for your account.

If you want to return a product within the trial period, please contact us first by email (sales@madeforarcade.com).

No trial period
The trial period of 14 days does not apply to products that are custom made for you or to products that are delivered in special configurations. This includes all electrically powered machines on our website as they are all built to order per your specifications / timeframe or color and configurations.

The trial period of 14 days also does not apply to B2B transactions (sales to companies).

Not sure whether your order has a trial period? Please contact us first by e-mail.

Warranty / DOA
For all our products we conforms to the general Dutch warranty law. Your rights and obligations with regard to product warranty are described in detail in the Civil Code. This means that warranty periods (if not stated otherwise) may vary per product. Of course you can assume that all delivered products are 100% in order upon delivery or receipt, but whether you still enjoy warranty afterwards depends strongly on the type of product.

For example, the warranty on machines is normally 1 year, but use or wear parts may have no warranty or short warranties. In the unlikely event that a product shows a defect upon receipt or during the warranty period, please contact us by e-mail. We will then work with you to find the fastest solution to replace or repair your product.

We strive to realize a repair or replacement product within 14 working days. If we depend on third parties (suppliers, engineers, factories) for this, this term can be longer. In that case, we will always contact you in advance to discuss the options.

BUY BACK GUARANTEE
In exceptional cases, machines can be offered with a buy-back guarantee. This guarantee is only valid if it is explicitly stated on the sales invoice and if all invoices have been paid by the customer on time and for 100% of the value.

The following applies to the buy-back guarantee:

The machine must have been delivered or made available to the customer and must have been put into use by the customer

The customer can return the machine within 180 days after commissioning without giving any reason

before returning, the customer must first receive a written confirmation or e-mail from us containing the agreement for return

All returns must be delivered by the customer to the madeforarcade Showroom in Hilvarenbeek

costs of transport for returns are for the buyer / customer / user

in the event of complete return delivery by the customer of all products without damage, a refund of 100% of the machine price applies, minus the following settlements:

any discounts as stated on the invoice

a fixed re-stocking fee of Eu 350,-

a discount of 0.1% on the machine price for each calendar day after delivery or making the machine available to the customer until delivery at the lasergraaf showroom.

Refunds are made by bank transfer within 14 days after receipt and inspection of the goods, stating a specification by means of a credit note.

CONTACT
For warranty and returns, we request that you always contact us by e-mail. You and we then have a clear report for any file. You can also add photos, videos or other files directly to the e-mail.

You can reach us at:

sales@madeforarcade.com

Gelderstraat 89A , 5081 AB , Hilvarenbeek

the Netherlands