return policies and trial periods

Buying remotely
As with most products that you buy online, you also have a 14-day cooling-off period with us after you have received a product. You can return the unused product in its original condition and in its original packaging within 14 days of receipt of the product ordered through the webshop. The shipping costs are for your account.

If you want to return a product within the trial period, please contact us first by email ([email protected]).

No trial period
The trial period of 14 days does not apply to products that are custom made for you or to products that are delivered in special configurations. This includes all electrically powered machines on our website as they are all built to order per your specifications / timeframe or color and configurations.

The trial period of 14 days also does not apply to B2B transactions (sales to companies).

Not sure whether your order has a trial period? Please contact us first by e-mail.

Warranty / DOA
For all our products we conforms to the general Dutch warranty law. Your rights and obligations with regard to product warranty are described in detail in the Civil Code. This means that warranty periods (if not stated otherwise) may vary per product. Of course you can assume that all delivered products are 100% in order upon delivery or receipt, but whether you still enjoy warranty afterwards depends strongly on the type of product.

For example, the warranty on machines is normally 1 year, but use or wear parts may have no warranty or short warranties. In the unlikely event that a product shows a defect upon receipt or during the warranty period, please contact us by e-mail. We will then work with you to find the fastest solution to replace or repair your product.

We strive to realize a repair or replacement product within 14 working days. If we depend on third parties (suppliers, engineers, factories) for this, this term can be longer. In that case, we will always contact you in advance to discuss the options.

BUY BACK GUARANTEE
In exceptional cases, machines can be offered with a buy-back guarantee. This guarantee is only valid if it is explicitly stated on the sales invoice and if all invoices have been paid by the customer on time and for 100% of the value.

The following applies to the buy-back guarantee:

The machine must have been delivered or made available to the customer and must have been put into use by the customer

The customer can return the machine within 180 days after commissioning without giving any reason

before returning, the customer must first receive a written confirmation or e-mail from us containing the agreement for return

All returns must be delivered by the customer to the madeforarcade Showroom in Hilvarenbeek

costs of transport for returns are for the buyer / customer / user

in the event of complete return delivery by the customer of all products without damage, a refund of 100% of the machine price applies, minus the following settlements:

any discounts as stated on the invoice

a fixed re-stocking fee of Eu 350,-

a discount of 0.1% on the machine price for each calendar day after delivery or making the machine available to the customer until delivery at the lasergraaf showroom.

Refunds are made by bank transfer within 14 days after receipt and inspection of the goods, stating a specification by means of a credit note.

CONTACT
For warranty and returns, we request that you always contact us by e-mail. You and we then have a clear report for any file. You can also add photos, videos or other files directly to the e-mail.

You can reach us at:

[email protected]

Tijvoortsebaan 8P , 5051HJ Goirle

the Netherlands

Markus Liptow
Markus Liptow
2023-10-26
Vom ersten Kontakt, der Angebotserstellung, Lieferung und Support. Alles bestens. Selbst an Wochenenden bekommt man Hilfestellung und Antworten auf Fragen. Würde sogar 6 Sterne vergeben wenn es möglich wäre. Kann ich nur empfehlen!
Frédéric Rombeaut
Frédéric Rombeaut
2023-10-11
Wonderful experience! Very satisfying work! Super fast delivery, items in excellent condition. I highly recommend this shop 👍
Maxime BONNET
Maxime BONNET
2023-09-09
Tout est parfait. De la commande à la réception. Suivi parfait. Équipe professionnelle réactive et rassurante. A bientôt pour de nouvelles commande. Merci madeforarcade.
regis daube
regis daube
2023-09-07
La prise de contact est simple et rapide. Patron a l'écoute du client et connaît ce qu il vend. La machine achetée tourne parfaitement et ne présente aucuns défauts d utilisation ou de construction. Il y en a pour toutes les bourses. Complètement dans mes attentes, le son de qualite et le monnayeur est un plus dans ma recherche de la nostalgie.
Davy
Davy
2023-08-23
Een mini claw besteld en in slechts 2 werkdagen geleverd zonder beschadigingen! Altijd vriendelijk geholpen geweest op mijn vragen, zelfs 's avonds laat en in het weekend. Duidelijke handleidingen aanwezig. Ze hebben ook een showroom waar je eventueel de toestellen kunt uittesten. Zeker een aanrader als je buitenlandse grijpkasten wilt kopen zonder gedoe met douane & hoge verzendkosten, koop het lekker lokaal bij made for arcade! Een onderneming vol met ambitie, doe zo verder!
Giuseppe Dilonardo
Giuseppe Dilonardo
2023-08-07
We have ordered a 4K virtual pinball machine with 4 screens. Everything went perfectly, each contact with the team was quick and conclusive. Pinball has arrived to us in Switzerland. We chose to take a local carrier as it seemed easier for everyone. The pinball machine is fantastic and we don't regret our purchase. It's a pity that we can't modify the parameters of the tables (encrypted files). We definitely recommend Madeforarcade for any purchase.
Martin Schneider
Martin Schneider
2023-08-02
Freundliches Kompetentes Team, tolle Maschinen und gute Preise
Sofie Lappas
Sofie Lappas
2023-07-07
Liten och smidig klomaskin, alla funktioner man skulle kunna tänka sig finns där! Robust, byggd i metall och glas. Älskar min klomaskin!
RINUS DUIN
RINUS DUIN
2023-03-16
supergave wallmount besteld by made for arcade. Gaan hem zelf een klein beetje aanpassen maar top geleverd in houten pallet.
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