Frequent Questions

yes, you can set all of our claw machines to free play mode. That way users can keep playing as long as they like. This is a great option is you want to use the machine to attrackt people and want people to linger or stay around.

Yes, (and a bit No). There are a few ways to guarantee a prize for your players.

• 1. you can set the machine to free play. This way players can keep playing as long as they want, so also until they win a prize. But even after they win a prize they can keep playing. Not the best option for unsupervised play.
• 2. you can set the machine to paid play, with a very long countdown timer. In the menu you can then set the machine to void the turn once a prize has passed through the prize detector. This will almost always guarantee a prize per payment, unless the player takes more time than you have set in the playtime menu option. (you can also set the menu to void the turn after 2 or 3 or …. prizes, depending on what you want)

tip : if you do not want people to have to “pay” for prizes, but also do not want them to empty your machine, use our tokens. Give away tokens and set the machine to give our 1 prize per token (or 2 or 3 or whatever amount you set in the menu). This way you have full control over your machine and it’s payouts.

Yes, we can help you with information to control all of our claw machines remotely using arduino or raspberry pi or ESP32 or other means of remote control. Either wireless, per internet or remotely wired. All of these have been done before and all are very simple to implement.

Control your claw machine over the internet. Control it from another room or from the other side of the world. No problem. Ask our technical support about your implementations.

For the tabletop claw machines we recommend stuffed toys from 8 to 20 cm. tall. The claw can hold a ball of 50 mm completely in it’s jaws so if you use capsules to put prizes in we recommend 40 or 45 mm. eggs or balls. The machine typically holds 40-60 prizes depending on size. Think mini candy bars or small stuffed animals etc.

For the standard or large claw machines we recommend toys ranging from 12 to 30 cm. The claw can hold a ball of 100 mm completely in it’s jaws so if you use capsules to put prizes in we recommend 100 mm. eggs or balls. The machine typically holds 60-120 prizes depending on size. Think full size candy bars , stuffed animals or 100 mm capsules with QR codes or other goodies inside.

capsules transparant balls vending machine baubles 100mm 50pcs

a pack of 50 clear gift baubles to add attraction to any event. Perfectly sized for our large claw machines with their XL claw mechanisms and other arcades too !

€ 75,00

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While payments in cash are discouraged you can pay your purchase in cash at our warehouse when you take the following into account :

• A maximum of Eu 2.500 can be applied as cash payment – above and beyond this threshold we only accept electronic transfers (payment gateways, bank transfers etc.)
• we do not accept 500 or 200 Euro bills
• a 5% surcharge applies to all cash payments due to special handling and extra bank charges
• we do not carry change – you must pay appropriately

When you have a valid European VAT number outside of the Netherlands, and you are having your purchases delivered to a place outside of the Netherlands you can use the 0% tax option. Simply enter your VAT number during checkout and you will automatically get a total price with 0% tax. Do note that if you pick goods up yourself in the Netherlands you will still have to pay 21% VAT which you can request back from your local tax service during your normal VAT reporting.

If you purchase from outside the EU you can always get a 0% tax invoice (so you do not have to pay salestax) provided that there is proof that the goods did leave the European Union (when we ship the goods to you this happens automatically).

The cheapest and fastest way to pay is to use our check-out on the website . In a normal transaction you would place an order on the website and pay through any of our payment gateways that are listed at the checkout page. Your order is then instantly processed and an invoice is automatically generated for your bookkeeping.

If you can not pay using one of the payment gateways simply select “bank transfer” at checkout. You will then receive an e-mail with payment instructions to transfer using your own bank. This is a very secure way of payment but it may add 2 to 3 working days to the ordering process.

Yes, at any given time we have 600+ arcade machines stocked in our European warehouses but do keep in mind that we also carry a lot of different machines and a lot of machines are personalised or ordered in advance. Most of the time your machine will be built to order. If the machine you are buying is in stock and can immediately be delivered depends on several factors and options. It is best to check with your salesperson and discuss delivery times with him or her.

yes, we also ship to Switzerland and the UK. Even though these countries are outside of the European economic zone and we have to deal with export and customs we can take care of the whole procedure. Do keep in mind that all our shipping or transports are DDU incoterms (Delivery Duty Unpaid) which means that as a recipient you may still have to pay taxes and customs fees.

If you chose to pick up your order or have it picked up by a courier you booked you will need to schedule an appointment for pickup. Please note that our warehouse is not permanently staffed and your pickup should be scheduled in advance. Pick-ups are normally planned on Wednesday’s between 10.00 to 14.00 hrs and Saturday’s 10.00 to 14.00 hrs.

The short answer : Yes, you can train the coin pusher with real money (coins) and play with for instance Euros or Dollars. Should you do this ? Well, that greatly depends on the local laws. In most European countries it is not legal to play with real money unless you have a gambling license. When you use tokens (you can order these with your machine) you are usually good to go as these are not legal tender. Coin pushers usually have exceptions in the law that make using them a lot easier as they are regarded as fair-machines and not strictly as gambling machines.

Moral of the story : Check your local laws and order tokens with your machine.