Frequent Questions

Yes, at any given time we have 600+ arcade machines stocked in our European warehouses but do keep in mind that we also carry a lot of different machines and a lot of machines are personalised or ordered in advance. Most of the time your machine will be built to order. If the machine you are buying is in stock and can immediately be delivered depends on several factors and options. It is best to check with your salesperson and discuss delivery times with him or her.

yes, we also ship to Switzerland and the UK. Even though these countries are outside of the European economic zone and we have to deal with export and customs we can take care of the whole procedure. Do keep in mind that all our shipping or transports are DDU incoterms (Delivery Duty Unpaid) which means that as a recipient you may still have to pay taxes and customs fees.

Recipients need to be registered as a business and need to be in posession of an EORI number in order to receive goods. If you are not a business you can also contact a local (transport) company to receive the goods on your behalf or you can contact a (local) international transport company to have the goods picked up at our warehouse in Goirle (the Netherlands).

If you do not have an EORI number you can request one at your local customs office (free of charge).

When you pick up goods and do not want to pay 21% dutch salestax you must send us an e-mail with a SIGNED proof of transport and a copy of your ID or company registry prior to your scheduled pickup.

The information below is a direct copy from the dutch tax authorities. It provides important information for when you pick up goods at our warehouse, and you want to receive a 0% tax invoice. If we do not receive full proof that goods are transported to another EU country you will have to pay 21% dutch salestax prior to pickup. You can request a refund for salestax that you paid in the Netherlands through your local tax office.

Declaration of carriage in pick-up transactions

Do you supply goods to a foreign customer? And are these goods picked up personally by you? Then you must be able to prove that those goods have actually been transported to another EU country. This can be done, for example, with the CMR document (the consignment note) or with the transport administration of your customer. Therefore, always ask your customer for a declaration of carriage when your customer picks up the goods themselves. You can only use a declaration of carriage to prove the transport to another EU country if:

you can show the commercial documents and records of the delivery with your administration, and your customer is a regular buyer. You must also be able to prove that you have sold the goods to someone who has to file VAT returns in another EU country. You can then deliver the goods with 0% VAT. We call this an intra-Community supply.

Content of declaration of carriage A declaration of carriage must include, among other things:

the name of the customer. If the customer does not receive the goods themselves, the name of the person who does so on behalf of the customer the license plate of the vehicle with which the goods are transported your invoice number the place of destination the commitment of the customer that they are willing to give us more information about the destination of the goods Is the customer reliable? If you cannot prove during an inspection that your goods have left the Netherlands, you will still have to pay VAT. Therefore, make sure that you can prove that you have acted in good faith. For example, only deliver with 0% to regular customers who have bought from you without problems before. In other cases, it is better to charge the customer Dutch VAT.

https://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/belastingdienst/zakelijk/btw/zakendoen_met_het_buitenland/goederen_en_diensten_naar_andere_eu_landen/administratie_bijhouden_van_goederen_en_diensten_naar_andere_eu-landen/aantonen_dat_u_goederen_levert_aan_afnemers_die_aangifte_doen/vervoersverklaring_bij_afhaaltransacties#:~:text=Levert%20u%20goederen%20aan%20een,de%20vervoersadministratie%20van%20uw%20klant.

Many of the machines that come from MadeforArcade are universally powered and can be fed with anything from 100 to 240 volts. Check the machine listing on this website for the correct power input range, frequency and amperage.

Virtually all machines have a standard C-14 chassis and a seperated loose powercord. This means that if you have a powersocket that is different from mainland Europe, you can still just use your local powercords to power our machines. C-14 chassis are commonplace in desktop computers, monitors and many other appliances so you should have no problem finding the correct powercord to power your machine locally.

Below you can see some different plugs, but they all end with a “C-13” connector that fits in the “C-14” chassis.

Final word of advise : always use a surge protector when powering your machines. Arcade and entertainment machines are sensitive to power fluctuations. Power can fluctuate heavily at tradeshows, in machine shops or any other place where many machines or inductive machines are in use.

For deliveries outside the Netherlands, our tax authorities look at the VAT number and the country where the products are delivered. To be able to deliver VAT free, the following rules apply:

The invoice and delivery address are in the same EU country and you have a valid VAT number. If the invoice address is within the EU and you want to have the goods delivered in another country within the EU (excluding the Netherlands), you must enter a valid VAT number of the recipient. If the invoice address is outside the EU and you want to have the goods delivered within the EU (excluding the Netherlands), you must enter a valid VAT number of the recipient. If both the invoice address and the delivery address are in a country outside the EU, the VAT is waived (0% delivery).

Examples:

You have a company in Switzerland and you want to have products delivered in Germany. You must enter a valid VAT number of the German company (recipient). If you do not have a valid VAT number of the recipient, we are obliged to charge VAT. You can also choose to have products delivered in Switzerland. If the invoice and delivery address are both in Switzerland, we can deliver without VAT. Please note, the costs for importing the products are for the recipient. You have a company in Germany and want to have products delivered in the Netherlands. We are then obliged to charge VAT, because the delivery address is in the Netherlands and we are a Dutch company. You can choose to use the address in Germany as the invoice and delivery address and arrange the transport for the products yourself. You have a company in Canada. Canada is outside the EU and therefore you receive products VAT free. Please note, the costs for importing the products are for the recipient. If you do not enter a VAT number when ordering, Dutch VAT will be automatically charged. Therefore, always check whether you have a valid VAT number. As soon as your invoice has been processed by our tax authorities, we can no longer change this. If you want to reclaim the VAT, you must do this at the tax authorities in your own country.

If you chose to pick up your order or have it picked up by a courier you booked you will need to schedule an appointment for pickup. Please note that our warehouse is not permanently staffed and your pickup should be scheduled in advance. Pick-ups are normally planned on Wednesday’s between 10.00 to 14.00 hrs and Saturday’s 10.00 to 14.00 hrs.

MadeforArcade staff processes many e-mail messages from around the world, but sometimes you may not receive an answer to your e-mail right away. Our mailing system is filtered by gatekeeper software that reroutes e-mails based on their content. Below are the primary reasons why your mail may go unanswered :

1. no questions asked : Your e-mail may contain a lot of words but if there are no specific questions asked there may not be anything to respond to. State your questions clearly and use question marks. This will help our system to forward e-mails correctly.
2. no reference numbers : If your e-mail is about a specific purchase or estimate please do not forget to include your invoice number or estimate number. Staff will not be able to retrieve your files without these numbers.
3. marked as spam : our software filters (powered by google) may determine your e-mail to be spam. Based on the rating of your e-mail address, your language and your reputation this filter may decide to remove your mail from the queue. Your mail will then not be seen by our staff.
4. Use of profanity, isulting or offending language : All e-mails are monitored by an automated system that filters out bad or offending language. If your e-mail contains insulting or faul language your e-mail is automatically sent to quarantine as to not expose our staff to verbal abuse. Your mail will then not be seen by our staff. Always be and stay courteous and friendly and one of our staff members will respond to you shortly.
5. bad translations : Due to our international nature we communicatie in English. Please write your e-mails in English ! If your native language is not English or Dutch please include a copy of your text in your native language AND in English. If we can not understand your e-mail we can not respond to you.

yes, you can set all of our claw machines to free play mode. That way users can keep playing as long as they like. This is a great option is you want to use the machine to attrackt people and want people to linger or stay around.

Yes, (and a bit No). There are a few ways to guarantee a prize for your players.

• 1. you can set the machine to free play. This way players can keep playing as long as they want, so also until they win a prize. But even after they win a prize they can keep playing. Not the best option for unsupervised play.
• 2. you can set the machine to paid play, with a very long countdown timer. In the menu you can then set the machine to void the turn once a prize has passed through the prize detector. This will almost always guarantee a prize per payment, unless the player takes more time than you have set in the playtime menu option. (you can also set the menu to void the turn after 2 or 3 or …. prizes, depending on what you want)

tip : if you do not want people to have to “pay” for prizes, but also do not want them to empty your machine, use our tokens. Give away tokens and set the machine to give our 1 prize per token (or 2 or 3 or whatever amount you set in the menu). This way you have full control over your machine and it’s payouts.

Yes, we can help you with information to control all of our claw machines remotely using arduino or raspberry pi or ESP32 or other means of remote control. Either wireless, per internet or remotely wired. All of these have been done before and all are very simple to implement.

Control your claw machine over the internet. Control it from another room or from the other side of the world. No problem. Ask our technical support about your implementations.

The weight that a claw machine can lift depends on the construction of the machine and on the software settings for the clamping force. The clamping force for a claw machine can be adjusted by changing the voltage settings in the user menu. For a large claw machine we recommend a maximum voltage of 38 volts.

The large claw machines can lift products up to approximately 300 grams when voltage is set to 38 volts.

For the tabletop claw machines we recommend stuffed toys from 8 to 20 cm. tall. The claw can hold a ball of 50 mm completely in it’s jaws so if you use capsules to put prizes in we recommend 40 or 45 mm. eggs or balls. The machine typically holds 40-60 prizes depending on size. Think mini candy bars or small stuffed animals etc.

For the standard or large claw machines we recommend toys ranging from 12 to 30 cm. The claw can hold a ball of 100 mm completely in it’s jaws so if you use capsules to put prizes in we recommend 100 mm. eggs or balls. The machine typically holds 60-120 prizes depending on size. Think full size candy bars , stuffed animals or 100 mm capsules with QR codes or other goodies inside.

capsules transparant balls vending machine baubles 100mm 50pcs

a starter-pack of 50 clear gift baubles to add attraction to any event. Perfectly sized for our large claw machines with their XL claw mechanisms and other arcades too ! Also great for decoration and our gashapon / vending machines.

€ 95,00

Shop now

Payments in cash are highly discouraged as we are not a retail store and cashpayments in the Netherlands pose great challenges with banks and daily operations. In exceptional cases you can pay your purchase + a surcharge in cash at our warehouse when you take the following into account :

• A maximum of Eu 2.500 can be applied as cash payment – above and beyond this threshold we only accept electronic transfers (payment gateways, bank transfers etc.)
• we need 2 different forms of identification from you that will be copied and will go on record with your invoice
• we do not accept 500 or 200 Euro bills
• a 15% surcharge applies to all cash payments due to special handling and extra bank charges – no exceptions
• we do not carry change – you must pay appropriately

When you have a valid European VAT number outside of the Netherlands, and you are having your purchases delivered to a place outside of the Netherlands you can use the 0% tax option. Simply enter your VAT number during checkout and you will automatically get a total price with 0% tax. Do note that if you pick goods up yourself in the Netherlands you will still have to pay 21% VAT which you can request back from your local tax service during your normal VAT reporting.

If you purchase from outside the EU you can always get a 0% tax invoice (so you do not have to pay salestax) provided that there is proof that the goods did leave the European Union (when we ship the goods to you this happens automatically).

The cheapest and fastest way to pay is to use our check-out on the website . In a normal transaction you would place an order on the website and pay through any of our payment gateways that are listed at the checkout page. Your order is then instantly processed and an invoice is automatically generated for your bookkeeping.

If you can not pay using one of the payment gateways simply select “bank transfer” at checkout. You will then receive an e-mail with payment instructions to transfer using your own bank. This is a very secure way of payment but it may add 2 to 3 working days to the ordering process.

For deliveries outside the Netherlands, our tax authorities look at the VAT number and the country where the products are delivered. To be able to deliver VAT free, the following rules apply:

The invoice and delivery address are in the same EU country and you have a valid VAT number. If the invoice address is within the EU and you want to have the goods delivered in another country within the EU (excluding the Netherlands), you must enter a valid VAT number of the recipient. If the invoice address is outside the EU and you want to have the goods delivered within the EU (excluding the Netherlands), you must enter a valid VAT number of the recipient. If both the invoice address and the delivery address are in a country outside the EU, the VAT is waived (0% delivery).

Examples:

You have a company in Switzerland and you want to have products delivered in Germany. You must enter a valid VAT number of the German company (recipient). If you do not have a valid VAT number of the recipient, we are obliged to charge VAT. You can also choose to have products delivered in Switzerland. If the invoice and delivery address are both in Switzerland, we can deliver without VAT. Please note, the costs for importing the products are for the recipient. You have a company in Germany and want to have products delivered in the Netherlands. We are then obliged to charge VAT, because the delivery address is in the Netherlands and we are a Dutch company. You can choose to use the address in Germany as the invoice and delivery address and arrange the transport for the products yourself. You have a company in Canada. Canada is outside the EU and therefore you receive products VAT free. Please note, the costs for importing the products are for the recipient. If you do not enter a VAT number when ordering, Dutch VAT will be automatically charged. Therefore, always check whether you have a valid VAT number. As soon as your invoice has been processed by our tax authorities, we can no longer change this. If you want to reclaim the VAT, you must do this at the tax authorities in your own country.

When you choose standard trucking we commission an external company to arrange for the (international) trucking of your products. As such we only know when the goods are picked up from our central warehouse.

We do NOT know who the carrier will be, and we have no influence on the exact delivery date or delivery time as goods may change trucks multiple times during transit.

If you need a more specific mode of transport you can also arrange for a pickup at our central warehouse, or you can have us arrange for a private courier service (at a premium price)

for transport of your purchased or rented goods you have several options available :

– By far the best, cheapest and easiest method of transport is for you to arrange a pickup from our warehouse in Goirle , the Netherlands using your favorite courier. Most of our international customers use this option. If you have access to for instance DHL, fedex or UPS it will be a lot cheaper for you. We will arrange for a sturdy transport crate and can load the machines with our forklifts no problem. Also hiring a local carrier or transport company to arrange for a pick-up is a good way to go as this will always be cheaper and fully under your control.

– Another option is for us to arrange standard trucking with a carrier like DHL CARGO. Naturally this will be more expensive as we would have to account for our time & logistics so we would have to put a margin on top of the normal pricing. In this case we would send the machine to you in a reusable shipping crate at some random time in the week prior to the event. The exact date or time will not be known as we are dependent on DHL so we need to send to a location that can receive streetside on workdays between 08.00 and 17.00.
In case of a rental situation you will need to store the transport crate during the event. After the event you would put the machine back in the crate and we would send you a return-label which you need to stick on the crate. The pickup will be arranged by our courier service at a random time somewhere in the week after the event. The exact date or time of pickup will not be known so the goods need to be at a location that can deliver streetside on workdays between 08.00 and 17.00

– Yet another option is the use of a private courier. This option is usually best when we deliver 4 or more machines, or when you need assistance to place machines at a venue / tradeshow booth, or when you need technical assistance to set up and tear down machines at the beginning and end of your event. This is a more expensive option as the charge is Eu 1.50 per km. from our central warehouse in Goirle, but it gives you the most flexibility and if needed 24/7 service around the clock.

tip in case you consider a rental : If your event or venue is far away, or if you only request 1 or 2 machines it is often also viable and smarter to purchase the machine(s) instead of renting them, as this may turn out to be a cheaper option. With the purchase option you only incur 1 transport as compared to a rental situation where 2 transports need to be arranged for delivery and again for pickup.

If you do not pick the machine up yourself or if you do not send a private courier for pickup we strongly recommend adding the wooden transport crate options. Any damage to the machine during transport is not covered when a transport crate is not selected.

Transport crates are custom built to fit your machines and are made from heavy duty 18 mm. OSB.

They usually measure 80/90 x 90 x 180/210 cm.

Custom transport crates have 9 cm. of floor clearance to provide for pickup with forklifts or pumptrucks.

The short answer : Yes, you can train the coin pusher with real money (coins) and play with for instance Euros or Dollars. Should you do this ? Well, that greatly depends on the local laws. In most European countries it is not legal to play with real money unless you have a gambling license. When you use tokens (you can order these with your machine) you are usually good to go as these are not legal tender. Coin pushers usually have exceptions in the law that make using them a lot easier as they are regarded as fair-machines and not strictly as gambling machines.

Moral of the story : Check your local laws and order tokens with your machine.

WIFI enabled machines connect to a router by means of the SSID name (the name of your router network) and a password. This is the same information you use to for instance connect your phone to a local internet service point.

The SSID and password are programmed into your machine’s WIFI module and can not be changed by yourself. To change the SSID or password stored in the module you can send the module to one of our servicepoints to have it re-programmed. A service charge of Eu 69,- + postal fees will apply.

MadeforArcade staff processes many e-mail messages from around the world, but sometimes you may not receive an answer to your e-mail right away. Our mailing system is filtered by gatekeeper software that reroutes e-mails based on their content. Below are the primary reasons why your mail may go unanswered :

1. no questions asked : Your e-mail may contain a lot of words but if there are no specific questions asked there may not be anything to respond to. State your questions clearly and use question marks. This will help our system to forward e-mails correctly.
2. no reference numbers : If your e-mail is about a specific purchase or estimate please do not forget to include your invoice number or estimate number. Staff will not be able to retrieve your files without these numbers.
3. marked as spam : our software filters (powered by google) may determine your e-mail to be spam. Based on the rating of your e-mail address, your language and your reputation this filter may decide to remove your mail from the queue. Your mail will then not be seen by our staff.
4. Use of profanity, isulting or offending language : All e-mails are monitored by an automated system that filters out bad or offending language. If your e-mail contains insulting or faul language your e-mail is automatically sent to quarantine as to not expose our staff to verbal abuse. Your mail will then not be seen by our staff. Always be and stay courteous and friendly and one of our staff members will respond to you shortly.
5. bad translations : Due to our international nature we communicatie in English. Please write your e-mails in English ! If your native language is not English or Dutch please include a copy of your text in your native language AND in English. If we can not understand your e-mail we can not respond to you.