Need Service? We’re Here to Help If you require service, please send an email to [email protected]. Our standard support team will respond within 2–3 business days (Monday to Friday). Expedited Support – For Service Contract Customers Only If you have an active service contract, you’re entitled to priority support. You can reach our on-call engineering […]
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Do I have to pay VAT if I am a European customer outside the Netherlands? Yes, if you rent a product for short-term use ( 1-month or less) or when you arrange to pick up your order in the Netherlands, Dutch VAT (Value Added Tax) still applies. This is because VAT is charged based on
VAT rules when renting short term or picking up products at our warehouse. Read More »
MadeforArcade staff processes many e-mail messages from around the world, but sometimes you may not receive an answer to your e-mail right away. Our mailing system is filtered by gatekeeper software that reroutes e-mails based on their content. Below are the primary reasons why your mail may go unanswered :
why do I not get an answer to my e-mail? Read More »
Many of the machines that come from MadeforArcade are universally powered and can be fed with anything from 100 to 240 volts. Check the machine listing on this website for the correct power input range, frequency and amperage. Virtually all machines have a standard C-14 chassis and a seperated loose powercord. This means that if
What plug or powercord should I use for my machine ? Read More »
When you pick up goods and do not want to pay 21% dutch salestax you must send us an e-mail with a SIGNED proof of transport and a copy of your ID or company registry prior to your scheduled pickup. The information below is a direct copy from the dutch tax authorities. It provides important
pickup at warehouse in NL – must I pay salestax or not ? Read More »
For deliveries outside the Netherlands, our tax authorities look at the VAT number and the country where the products are delivered. To be able to deliver VAT free, the following rules apply: The invoice and delivery address are in the same EU country and you have a valid VAT number. If the invoice address is
when do I pay VAT and when can I get a 0% tax invoice ? Read More »
If you chose to pick up your order or have it picked up by a courier you booked you will need to schedule an appointment for pickup. Please note that our warehouse is not permanently staffed and your pickup should be scheduled in advance. Pick-ups are normally planned on Wednesday’s between 10.00 to 14.00 hrs
Where and when can I pick up my order Read More »
yes, we also ship to Switzerland and the UK. Even though these countries are outside of the European economic zone and we have to deal with export and customs we can take care of the whole procedure. Do keep in mind that all our shipping or transports are DDU incoterms (Delivery Duty Unpaid) which means
DO you ship to Switzerland or United kingdom Read More »
Yes, at any given time we have 600+ arcade machines stocked in our European warehouses but do keep in mind that we also carry a lot of different machines and a lot of machines are personalized or ordered in advance. Most of the time your machine will be built to order. If the machine you
Do you have machines in stock Read More »
whatsapp : +31 6 373 391 43