When you rent a machine, static decal material has to be applied for your custom artwork. This is the only material solution that allows the supplier to personalize the machine for your event while still protecting original panels and machine parts underneath. Permanent vinyl will damage the machine when removed, so it is not an …
I see some bubbles in the artwork of my rented machine Read More »
At MadeforArcade, we strive to make international shipping as smooth and predictable as possible for all our customers. When shipping goods internationally, especially to destinations like the United States, local customs authorities may apply import duties, tariffs, or other fees that are outside our direct control. These fees are set by the destination country’s government …
Why might I receive a second invoice for a refundable deposit before my order ships? Read More »
Our US customers sometimes request a form w8-ben-e for their administration. While this form is not applicable to sales of goods and there is no legal or fiscal basis to provide or request this form, we provide it here for download solely to prevent trivial discussion. we declare that we are not a U.S. person …
MadeforArcade staff will always communicate with you in writing, be it e-mail correspondence or whatsapp conversations. The staff member assigned to your query may not be in the same time-zone as you are, hence due to the international character of our clientele we do not communicate per voice calls, partly due to potential time differences …
How the sales tax works (for non-EU exports) Because we are located in the Netherlands (EU) and you are based in the USA (non-EU), EU tax law requires us to charge Dutch sales tax (VAT) at first when you arrange a local pickup or your own carrier. Why?We are only allowed to exempt the VAT …
If you are the buyer / recipient of goods that are transported to you under CPT incoterms you are responsible for any transport damages after the seller has handed over goods to the (first) carrier. This is usually at the Seller’s place of business. Buyers are strongly advised to arrange adequate insurance coverage against transport …
letter of authorization (LOA) – transport damage under CPT incoterms Read More »
International shipments initiated by MadeforArcade are carried out under CPT incoterms unless noted otherwise on your estimate or invoice. Incoterm rules describe the responsibilities and liabilities for all parties. Check your estimate or invoice for the correct incoterms. Formal Definition:CPT (Carriage Paid To) is one of the Incoterms® rules published by the International Chamber of …
CPT incoterms explained – international shipments – damages during transport Read More »
Please note that dealing with specialized entertainment machines or personalized orders is a process that can take weeks or months. When it comes time to ship your goods we understand that everyone is in a hurry but due to size of goods and contracts we use standard (international) trucking and air cargo transport options. There …
i need expedited service – when will my order arrive ? Read More »
Sometimes it may be cheaper or more convenient to choose a local pickup when you purchase goods from MadeforArcade. Do note however : when you choose a local pickup at our Dutch warehouse or officially called “EX WORKS (EXW)” as the Incoterm for your purchase, you as the buyer are fully responsible for all aspects …
Need Service? We’re Here to Help If you require service, please send an email to [email protected]. Our standard support team will respond within 2–3 business days (Monday to Friday). Expedited Support – For Service Contract Customers Only If you have an active service contract, you’re entitled to priority support. You can reach our on-call engineering …
whatsapp : +31 6 373 391 43