whatsapp : +31 6 373 391 43 At MadeforArcade, we strive to make international shipping as smooth and predictable as possible for all our customers. When shipping goods internationally, especially to destinations like the United States, local customs authorities may apply import duties, tariffs, or other fees that are outside our direct control.
These fees are set by the destination country’s government and are the responsibility of the recipient under international trade rules. In most cases, our carrier (such as FedEx) may pay these fees upfront on your behalf to clear your shipment quickly through customs. Normally, the carrier will then collect these charges directly from you, the recipient, at delivery.
However, if for any reason the carrier is unable to collect these charges at delivery, the unpaid fees may legally revert back to us as the shipper. This means we could be billed for duties, taxes, or other customs-related costs that are technically your responsibility.
To ensure that customs obligations are settled properly and to protect the smooth flow of your shipment, we may sometimes issue a separate, fully refundable deposit invoice after your order has been paid, but before your goods are dispatched. When you are a new or first-time customer you will likely receive such a second invoice.
This temporary deposit helps ensure that any customs fees are covered without delays or complications. If no additional fees arise — which is often the case — your deposit is fully refunded immediately after customs clearance is confirmed.
In short:
- Why? Some countries’ customs laws make the recipient responsible for duties/taxes, but carriers can still bill us if these aren’t paid.
- When? If we expect significant duties/tariffs, we may issue a refundable deposit invoice before dispatch.
- What happens next? Once your goods clear customs and all obligations are settled, any unused portion of your deposit is refunded immediately.
- Is this common? For many shipments there are no additional fees at all, but this measure protects both sides and keeps your order flowing without unexpected holdups.
We appreciate your understanding and cooperation in making international shipping as smooth and worry-free as possible!