whatsapp : +31 6 373 391 43 If you are the buyer / recipient of goods that are transported to you under CPT incoterms you are responsible for any transport damages after the seller has handed over goods to the (first) carrier. This is usually at the Seller’s place of business.
Buyers are strongly advised to arrange adequate insurance coverage against transport damage, as any loss incurred during CPT transport remains the buyer’s responsibility. Should you fail to secure insurance and your goods sustain damage in transit, you may attempt to obtain a Letter of Acknowledgement (LOA) from the carrier.
The carrier still has an obligation to take care of transport and not cause damages. If the carrier caused damage there is possible recourse against the carrier. In that case a buyer should request an official letter of authorization from the carrier so we can authorize you – the buyer – to act directly against the carrier and file claim for damages. Carriers will likely discourage buyers to pursue this legally available avenue and will try to deflect. If you did not arrange for insurance on your transport an original carrier’s LOA is always your best bet. If the carrier is not cooperative you can try using the generic letter of authorization below and fill it out completely. Send it pre-filled to [email protected]. We will then sign, store and return a copy to you so you can try and pursue action against the carrier with the generic letter.
Please note that this is the extend to which we can help you. Any further action must be taken by you under CPT incoterm regulations.