i need expedited service – when will my order arrive ?

Categories: before I buy, transport & logistics

Please note that dealing with specialized entertainment machines or personalized orders is a process that can take weeks or months. When it comes time to ship your goods we understand that everyone is in a hurry but due to size of goods and contracts we use standard (international) trucking and air cargo transport options. There is no expedited service for this. Trucks do not drive faster and airplanes do not fly faster. While there may be expedited services for small packages this does not apply to large goods.

Also note that during transport your goods will change hands a few times, maybe they may be sitting in a warehouse somewhere for a day or two in between. Sometimes they need to cross borders, and sometimes they have to go past customs or are selected for inspections. We have no influence whatsoever on customs officers and the speed at which they do their jobs. As such we have no means to make your transport go any faster than it does.

Because of this we can also never guarantee a particular (international) arrival date.
While we have years of experience in worldwide logistics , and while our staff can give you estimated travel or delivery times based on real-life scenarios, we can never be certain about the transit time of your order.

In conclusion : Order on time and give yourself some flexibility in transit and expected arrival times.
If you do need it in a hurry, please schedule a private courier transport or arrange to have goods picked up at our central warehouse using your own carrier.
That way you are in full control.

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