Troubleshooting clawmachine

Category: Troubleshooting

Troubleshooting Your Machine: Quick Checks

If you suspect there’s an issue with your machine, please follow these simple steps before seeking further assistance:

Power Supply:

  • Check Power: Is the machine receiving power?
  • Switches: Are all power switches turned on?
  • Power Cable: Inspect the power cable for any damage.

Visual Inspection:

  • External Inspection: Carefully examine the machine’s exterior for any visible damage or irregularities.

Internal Inspection:

  • Internal Check: Open the machine (while the machine is powered off) and ensure all wires are securely connected. Look for any loose components or other abnormalities.

Connections:

  • Reconnect Plugs and Wires: Try disconnecting and reconnecting the plugs and wires. Make sure there is no power supply to the machine while doing this. Sometimes, a loose connection can cause a malfunction. A video demonstration of this process is available.

Video Guide:

  • Demonstration: To find a video of how to disconnect and reconnect the wires please check the troubleshooting for your specific machine in the FAQ section.

  • First check to see if the wires in the front of the clawmachine are securely in place:

  • Proceed to check, disconnect & reconnect the wires in the back of the machine (make sure the power supply is cut off during disconnecting & reconnecting of the wires:
  • Make sure you don’t pull on the wires while disconnecting these from the machine.
  • Please also note that some wires are secured with clips. These must be opened before you can take the wire out.

Claw-Rope Procedure (Preventing Jams and Damage)

This procedure must be strictly followed to prevent damage to the machine.

Frequency: Perform this procedure regularly, at least every 4 hours of gameplay and once per week.

Steps:

  1. Rest Position: Ensure the claw is in its rest position (above the prize tunnel, front left).
  2. “GO DOWN” Cycle:
    • Navigate to menu option “G” and select “GO DOWN.”
    • Press the large play button.
    • The claw will descend, and the rope will fully unwind.
    • The rope will then wind back up (in the incorrect order) until the claw returns to its top position, and the machine stops.
  3. “GO UP” Cycle:
    • Navigate to menu option “G” and select “GO UP.”
    • Press the large play button.
    • The claw will descend, and the rope will fully unwind.
    • The rope will then wind back up (in the correct order) until the claw returns to its top position, and the machine stops.
  • Menu Option “G” (Manual Control):
  • Use menu option “G” to manually move the claw in all different directions. This can be helpful for testing and troubleshooting.
  • If the claw doesn’t move when attempting control in the G-menu, try this: While in the G-menu, manually activate each of the front, left, and up switches with your hand, rather than relying on the claw mechanism. A demonstration video is available on the right.
  • Factory Settings:
  • It’s possible that the machine’s settings have been accidentally changed. Settings which might be crucial to the working of the machine. In this case, try resetting the machine to its factory settings > menu F.

  • Contacting Support:
  • If the machine still doesn’t function after completing these steps, please create a video demonstrating the claw attempting to move in all directions within the “G” menu. Send this video to madeforarcade@gmail.com.
  • Note: These troubleshooting steps are general guidelines.
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